Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
At ThreePandasGift, your privacy and trust are important to us.
All payments are processed securely through Etsy. We will never ask you to pay outside the platform.
We do not request or store any personal information beyond what is required to fulfill your order.
Your address, email, and order details will only be used for communication, processing, and shipping your purchase.
We do not share or sell your information to any third parties.
We will never contact you outside Etsy without your consent.
Frequently Asked Questions
Custom and personalized orders
Sorry, we don’t offer custom or personalized orders at the moment.
But feel free to share what you’re looking for — we’d be happy to help you find a similar item from our shop!
Sizing details
Sizing varies by product.
Please feel free to message us about the specific item you're interested in — we’ll gladly provide the exact measurements!
Care instructions
To keep your brooches and fashion jewelry looking their best:
• Avoid water, perfume, or chemicals.
• Remove before showering, swimming, or sleeping.
• Store in a dry place, preferably in a jewelry box or pouch.
• Gently wipe with a soft cloth if needed.
These pieces are decorative accessories made with imitation stones and metal – handle with care for long-lasting shine.
Gift wrapping and packaging
All items come with standard gift-ready packaging by default.
If you need special gift wrapping or a custom message card, please contact us before ordering — additional fees may apply.
Wholesale availability
We’re open to wholesale inquiries!
Please contact us at threepandastudio888@gmail.com and let us know your business purpose or request.
We’ll get back to you as soon as possible.
Shipping information
Orders are processed in 1–3 business days.
Estimated delivery time:
• Within Australia: around 7–14 days
• International: up to 30 days depending on location
We use reliable shipping services, but delivery times may vary due to customs or holidays.
Custom and personalized orders
Occasionally, deliveries may be delayed due to customs, local holidays, or courier issues beyond our control.
If your order hasn’t arrived within the estimated timeframe, please contact us — we’ll do our best to assist and track it for you